Privacy Policy
How We Use Data
Last updated: August 2026
Asterre respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website, make an enquiry, or book a stay.
Information We Collect
We may collect personal information when you contact us, complete an enquiry form, make a reservation, or communicate with our team.
This information may include:
Your name and contact details
Arrival and departure dates
Number of guests
Room and stay preferences
Payment and billing information
Transfer, dining, wellness, or activity requests
Any additional information you choose to provide
We may also collect basic technical information, such as your browser type, device, IP address, and how you interact with our website.
How We Use Your Information
We use your personal information to:
Respond to questions and booking enquiries
Confirm and manage reservations
Process payments and provide booking documents
Prepare rooms and personalize your stay
Arrange transfers, dining, treatments, and experiences
Provide guest support before, during, and after your visit
Improve our website, services, and communications
Meet legal, accounting, and security requirements
Send news or offers when you have agreed to receive them
We will only use your information when there is a valid reason to do so, including providing a requested service, fulfilling a booking, meeting a legal obligation, or acting with your consent.
Booking and Payment Information
When you make a reservation, certain payment details may be processed by a secure third-party payment provider. Asterre does not store complete credit or debit card information on its website.
Payment providers process your information according to their own privacy and security policies and any applicable data protection requirements.
Sharing Your Information
We do not sell or rent your personal information.
We may share necessary information with trusted providers who help us operate the retreat and deliver your stay. These may include booking platforms, payment processors, technology providers, transfer companies, activity partners, and professional advisers.
We share only the information required to provide the relevant service. Our partners are expected to handle your information securely and use it only for the agreed purpose.
We may also disclose information when required by law or when necessary to protect our guests, team, property, or legal rights.
Cookies and Analytics
Our website may use cookies and similar technologies to function correctly, remember preferences, and understand how visitors use the site.
Some cookies are essential for the website to operate. Others may support analytics or improve the browsing experience. Where required, you can choose whether to allow non-essential cookies.
You can also manage or remove cookies through your browser settings. Disabling certain cookies may affect how some parts of the website work.
Data Storage and Security
We take reasonable administrative and technical measures to protect your personal information against loss, misuse, unauthorized access, or disclosure.
We keep personal information only for as long as necessary to manage your relationship with Asterre, provide requested services, meet legal requirements, and resolve any concerns.
When information is no longer required, it will be securely deleted or anonymized in accordance with our data policies.
Your Rights
Depending on applicable law, you may have the right to:
Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your information
Restrict or object to certain uses of your information
Withdraw consent at any time
Request a copy of your information in a portable format
Submit a concern to the relevant data protection authority
To exercise any of these rights, contact us using the details below. We may need to confirm your identity before completing your request.
Third-Party Links
Our website may include links to external websites, booking services, maps, or experience providers. These websites operate independently and have their own privacy policies.
Asterre is not responsible for how third-party websites collect or use personal information on their own platforms.
Changes to This Policy
We may update this Privacy Policy when our services, website, or legal requirements change. The latest version will always appear on this page with the updated date shown above at that time.
Contact
For questions about this policy or how we handle your personal information, contact us at stay@asterre.com.